Every incoming job, on the right van, before the kettle boils.
Calls, WhatsApp messages and customer portal bookings land on one board. Zrapo reads the fault, checks who is free, who is close, who has the skill and who already carries the part, then puts its best match in front of your dispatcher.
- WhatsAppFridge not cooling, Bibikulam Karthik M.
- CallLift stuck on 3rd floor, Avaniyapuram Senthil V.
- PortalRO filter change, Ponmeni Dinesh R.
How it works
From the first call to a closed job.
- 1
Job comes in
A call logged by your desk, a WhatsApp message or a booking from the customer portal becomes a job with the customer, unit and fault attached.
- 2
AI ranks technicians
Skill, distance, current workload, shift hours and parts in each van are weighed into a single score for every available technician.
- 3
Dispatcher confirms
One tap to accept the suggestion, or drag the job to anyone else on the schedule. The dispatcher always has the final say.
- 4
Everyone is told
The technician gets the job on their phone, the customer gets the visit time and a live ETA link.
On the board
What Job Dispatcher handles for you.
One inbox for every channel
Phone, WhatsApp and portal requests are logged the same way, so nothing sits in a personal chat.
Best-match suggestions
Each suggestion shows why: distance, skill tags, free time and the part already in the van.
Drag-and-drop schedule
Day and week views per technician, with travel gaps shown between jobs.
Urgent job handling
Breakdowns marked urgent are slotted into the nearest suitable route and the rest of the day re-plans.
SLA timers
Response and resolution clocks per contract, with alerts before a promise is missed.
Recurring and AMC jobs
Contract visits are created automatically and land on the board on their due dates.
Tool tag
Job Dispatcher
- Job sources
- Desk calls, WhatsApp, customer portal, email, API
- Matching factors
- Skill, distance, availability, van stock, shift hours
- Views
- Board, day schedule, week schedule, map
- Override
- Any suggestion can be changed by the dispatcher
Questions
Does the AI assign jobs on its own?
Only if you switch on auto-assign for a job type. By default, every assignment is a suggestion that the dispatcher accepts or changes.
Can customers book and track jobs?
Yes. Customers can book from the portal or WhatsApp and receive a tracking link with the technician's name and ETA once the job is on the way.
Hangs next to it
Every tool on its outline
Start dispatching
smarter this week.
- Customer
- Your service company
- Crew
- Every technician you have
- Job
- Move your calls, AMCs and parts onto one board
- Due
- Your first routed day, this week
Tear here to start
30 days on the full Van plan. Bring your customer list and we will help you load it.