AI field service management

RIGHT TECHNICIAN.RIGHT PART.FIRST VISIT.

Zrapo assigns jobs to the best technician, plans their route, keeps track of parts in every van and every maintenance contract, and predicts which machines will break down again.

Dispatch free for 30 days

TODAYThu 08 Oct

46 jobs12 technicians Live

09:00
Ravi K.
AC not cooling · Anna Nagar
Done · photo + signature
10:30
Imran S.
AMC visit · KK Nagar
In progress
11:15
Suresh P.
Gas refill · Tallakulam
En route · ETA 12 min
12:00
Unassigned
Compressor noise · Simmakkal
Needs a technician
12:45
Karthik M.
RO service · Goripalayam
Scheduled
13:30
Dinesh R.
Split AC install · Vilangudi
Scheduled

RaviImran, Suresh

Best match · Compressor noise, 12:00

94Ravi K.2.1 km · compressor relay in van · split AC certified
71Suresh P.3.4 km · part not in van
58Imran S.Busy until 12:40

Photos on close Customer signature Van stock checked

A sample day for an AC service company in Madurai. Every AI suggestion waits for the dispatcher to accept or change it.

Made for the crews that keep machines running

AC and HVAC
Home appliances
Elevators and escalators
Solar
CCTV and security
Water purifiers
Medical equipment

One job. Five hand-offs. No dropped calls.

Every service job passes through the same five stations. Zrapo carries the job, the unit history and the customer from one station to the next, so nothing waits on a phone call.

01
Comes in
Call, WhatsApp or portal booking becomes a job with the unit and fault attached.
02
Matched
AI ranks technicians by skill, distance, free time and parts in the van.
03
On the way
The route updates and the customer gets a live ETA link.
04
Closed at the door
Checklist, photos, readings, signature and payment, done on the phone.
05
Watched after
AMC visits are scheduled and repeat faults are flagged before the next call.

Tools on the board

Seven tools. Each one has its place.

Use them together or start with the one that hurts most today. Every tool shares the same customers, units, technicians and stock.

01Daily work

Job Dispatcher

Every incoming job, on the right van, before the kettle boils.

Calls, WhatsApp messages and customer portal bookings land on one board. Zrapo reads the fault, checks who is free, who is close, who has the skill and who already carries the part, then puts its best match in front of your dispatcher.

One inbox for every channel. Phone, WhatsApp and portal requests are logged the same way, so nothing sits in a personal chat.
Best-match suggestions. Each suggestion shows why: distance, skill tags, free time and the part already in the van.
Drag-and-drop schedule. Day and week views per technician, with travel gaps shown between jobs.

Explore Job Dispatcher

New jobs3 waiting

WhatsAppFridge not cooling, Bibikulam Karthik M.
CallLift stuck on 3rd floor, Avaniyapuram Senthil V.
PortalRO filter change, Ponmeni Dinesh R.

09:0012:0015:0018:00

Ravi K.

Imran S.

Suresh P.

Senthil V.

02Daily work

Technician App

The job card that lives in your technician's pocket.

Your technicians see today's jobs in order, open the unit's full history, work through the checklist, take before-and-after photos, log readings and parts, collect the customer's signature and payment, and close the job without a single call to the office.

Works offline. Basements, lift shafts and rooftops are fine. The app saves everything and syncs when the signal returns.
Checklists per equipment. Build your own checklists with mandatory steps so every visit meets the same standard.
Photos and readings. Time-stamped before-and-after photos, gas pressure, voltage, TDS and other readings on the report.

Explore Technician App

Job ZR-48211 · 12:00

Compressor noise

Offline ok

Check outdoor unit mounting
Measure gas pressure
Inspect compressor relay
Clean filters and coil

Before

After

Suction
68 psi

Outlet air
12.5 °C

Parts used

Compressor relay · 1 · from van

Signed by customer

03Daily work

Route Optimizer

Less time in traffic. More jobs closed before lunch.

Zrapo orders each technician's day by location, time windows and job length, then re-plans the moment an urgent breakdown comes in, so the closest qualified technician takes it and nobody crosses the city twice.

Multi-stop sequencing. Orders every stop to cut travel time while keeping promised time windows.
Job length learning. Uses how long similar jobs actually took, not a fixed guess, to plan the day.
Urgent insert. Places a breakdown into the best route and shows which jobs move as a result.

Explore Route Optimizer

Routes · today Re-planned 11:42

Ravi K.

5 stops

Imran S.

5 stops

Suresh P.

4 stops

04Contracts & parts

AMC Contracts

Every maintenance contract visited on time and renewed before it lapses.

Annual maintenance contracts are where service companies earn steady revenue, and where missed visits and forgotten renewals quietly cost the most. Zrapo schedules every visit, reminds every customer and raises every invoice.

Visit planner. Monthly, quarterly or custom schedules per unit, with visits due this week at a glance.
Renewal alerts. Contracts ending in the next 30, 60 and 90 days, with reminders sent automatically.
AMC billing. Upfront, quarterly or monthly billing with GST-ready invoices.

Explore AMC Contracts

AMC · this week214 active

Meenakshi Residency
8 split ACs · visit 3 of 4
Visit dueFri
Sri Balaji Hospital
Lift + 2 escalators · quarterly
Visit dueSat
Lakshmi Textiles
RO plant 500 LPH · annual
Renewal18 days
Green Valley School
CCTV 32 cameras · half-yearly
Reminder sentToday

visits due

renewals in 30 days

invoices to raise

05Contracts & parts

Van Stock

Know what is in every van before you send it.

A second visit because the part was not in the van is the most expensive visit you make. Zrapo tracks parts in each technician's van and in your warehouse, deducts them as they are used, and suggests reorders before anyone runs out.

Stock per van. Live counts for each van, visible to dispatch and to the technician.
Warehouse and branches. Main warehouse, branch stores and vans in one inventory.
Reorder suggestions. Automatic suggestions based on minimum levels and how fast each part is used.

Explore Van Stock

Van TN-59 · Ravi K. 2 low

Compressor relay1 / 4
R32 gas cylinder2 / 3
Capacitor 35 µF6 / 8
RO membrane 80 GPD0 / 3
PCB fan motor2 / 2

Reorder: 3 relays, 3 membranes from warehouseApprove

06Contracts & parts

Service Reports

A signed report on the customer's phone before the van leaves.

Every closed job produces a clear service report with the fault found, the work done, photos, readings, parts used and the customer's signature. It is sent on WhatsApp and email and stored against the unit for the next visit.

Your branded templates. Separate templates for breakdown, installation, AMC and inspection visits.
Time-stamped photos. Before, during and after photos with date and time on every image.
Readings on record. Pressure, temperature, current, voltage, TDS and custom readings per equipment.

Explore Service Reports

SERVICE REPORT

ZR-48211 · 08 Oct · 12:00 - 13:05

Closed

Unit: 1.5 T split AC · SN 7X4421
Technician: Ravi K.
Fault: Compressor relay failed
Action: Relay replaced, coil cleaned

Before

Part

After

Outlet air 12.5 °C · Suction 68 psi · Current 6.2 A

Customer signature

Sent on WhatsApp + email

07AI

Repeat-Fault Predictor

Find the units that will break again, before the customer calls.

Zrapo studies each unit's repair history, parts replaced, readings and age, and flags the ones most likely to fail again. Each flag comes with a reason and a suggested action, such as a replacement quote or a check to add on the next visit.

Repeat-fault alerts. Units repaired several times in a short period are flagged on the board and on the job.
Reason with every flag. See exactly why a unit was flagged: repairs, parts, readings and age.
Replacement quotes. Turn a flag into a quote for a new compressor, unit or upgrade in one step.

Explore Repeat-Fault Predictor

Likely to fail again 12 flagged

88
Split AC 1.5 T · Simmakkal
3 repairs in 4 months · compressor
Quote compressor replacement
71
Lift controller · Sri Balaji Hospital
Door sensor faults rising
Check door operator on next AMC visit
64
RO plant · Lakshmi Textiles
Membrane life below average
Test TDS and pre-filter pressure

Scores are suggestions. Your dispatcher decides what to quote.

A second visit costs you twice. Zrapo is built around the first one.

Right technician.

Skill tags, certifications and current workload decide who goes, not who answered the phone first.

Job Dispatcher Route Optimizer

Right part.

Dispatch checks van stock before assigning, and vans are refilled before they run out.

Van Stock Technician App

First visit.

Unit history, flagged faults and the right checklist travel with the job, so the fix happens once.

Repeat-Fault Predictor Service Reports

Crew plans

Priced per technician, per month.

Pick the vehicle that matches your crew. Office users are free on every plan.

Compare plans

BikeUp to 5 technicians

$12/ technician / month

VanUp to 50 technicians

$24/ technician / month

Truck50+ technicians

$39/ technician / month

House rules

Your crew, your customers, your data.

Technician locations are tracked only during working hours, for routing and customer updates.
AI job assignments and fault predictions are suggestions the dispatcher can change.
Customer details and service history belong to your company and are never sold.
Payments collected in the app go through licensed payment partners.

Questions

Asked by service managers before they switch.

Something else on your mind? Connect us.

Does the technician app work offline?

Yes. Technicians can open jobs, follow checklists, take photos, log readings and capture signatures without a signal. Everything syncs when the phone reconnects.

Can customers book and track jobs?

Yes. Customers can book from your portal or on WhatsApp, and they receive a tracking link with the technician's name and live ETA once the job is on the way.

Can it handle AMC billing?

Yes. AMC invoices are raised upfront, quarterly, monthly or per visit, with parts covered by the contract separated from chargeable extras.

Does it work for many cities?

Yes. Each branch has its own technicians, zones, stock and routes, and head office sees every branch on one board. Multi-branch setups are on the Truck plan.

Can we import our customer list?

Yes. Upload customers, units, serial numbers and AMC contracts from a spreadsheet. Our onboarding team checks the file with you before it goes live.

How long does setup take?

Most crews dispatch their first jobs within a day. Larger companies with stock, AMCs and several branches usually go fully live within two weeks.

Are AI suggestions final?

No. Every technician suggestion and every repeat-fault flag is a recommendation. Your dispatcher accepts, changes or ignores it.

Who owns our customer data?

You do. Customer details and service history belong to your company, can be exported at any time and are never sold.

Every tool on its outline

Work orderZR-0001 · Priority

Start dispatching
smarter this week.

Customer: Your service company
Crew: Every technician you have
Job: Move your calls, AMCs and parts onto one board
Due: Your first routed day, this week

Tear here to start

30 days on the full Van plan. Bring your customer list and we will help you load it.

Dispatch free for 30 days Connect us